What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What data do we collect?

Depending upon your use of our site, we may collect some or all of the following personal and non-personal data.

• Name
• Date of birth
• Gender
• Address
• Email address
• Telephone number
• Qualification
• Job title
• Profession
• Information about your preferences and interests

How and where do we store or transfer your personal data?

We will only store or transfer your personal data in Ireland. This means that it will be fully protected under the GDPR.

OR

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

OR

We may store or transfer some or all of your personal data to countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the Ireland and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the Ireland and under the GDPR, as follows:

We share your data within the group of companies of which we are or of which I am a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules.” More information on binding corporate rules is available from the European Commission.

OR

We share your data with external third parties that are based outside of the EEA. The following safeguards are applied to such transfers:

We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.

OR

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

AND/OR

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that a third party provide data protection to standards similar to those in Europe. More information is available from the European Commission.

Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

Do we share your personal data?

We will not share any of your personal data with any third parties for any purpose, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

OR

We may share your personal data with other companies in our group for marketing purposes. This includes subsidiaries and/or our holding company and its subsidiaries.

We may sometimes contract with the following third parties to supply certain products and/or services: These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the Ireland and under the GDPR.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

How can you access your personal data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request.”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.

There is not normally any charge for a subject access request. If your request is manifestly unfounded or excessive (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within less than a month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however, particularly if your request is more complex, more time may be required, up to a maximum of three months from the date we receive it. You will be kept fully informed of our progress.

Where we use your data?

In your dealings with us for studying abroad

International Education Information, Advice and Counseling.

The services we offer to help you study abroad include counseling, application assistance, visa assistance, English language testing and training, student exhibitions and seminars.

If you register on our website or register to participate in an event we will collect personal information such as your name, email address, contact details, country of residence, nationality, preferred study destination, and when you intend to study.

If you enquire about study opportunities directly with an JSE counselor, or we assist you with your application to study, we may also request additional information such as education qualifications, employment history, occupation, areas of interest and professional memberships, copies of documents as proof of identity – e.g. copies of passport, proof of citizenship or photographs, marital status and how you will fund your studies. We may also request sensitive information about you such as racial or ethnic origin (from information on your country of origin), and/or your health or medical information (e.g. from a medical examination required for your visa application for a Canada visa).

Collecting your personal information allows us to:

• Assist you to pursue the opportunity to undertake studies in an education institution outside your home country;
• Provide you with relevant information on your study options;
• Present you as a candidate to your preferred institutions across all education sectors, which are seeking to recruit international students who want to study in Australia, Canada, Denmark, France, Greece, Germany, Ireland, Netherlands, New Zealand, Spain, USA, UK and or any other European countries.;
• Assist you to further your career after completing your studies at an overseas education institution;
• Provide opportunities to participate in projects/programs as consultants;
• provide opportunities to provide feedback and testimonials on your experience
• Inform and provide students, institutions and other clients of developments in the services we provide (including events and opportunities to participate in projects/ programs);
• Conduct research for statistical, analytical and training purposes;
• Manage our internal business operations and events; and
• Respond to your questions.

Student Essentials Services

JSE offers services from third parties to help support you in your studies abroad and we call these Student Essentials. These services include Overseas Student Health Cover (OHSC), accommodation arrangements, a 24/7 emergency helpline, referral to guardianship services, visa application services and career skills training.

If you purchase a Student Essentials service we may collect personal information such as your name, date of birth, and financial information, and sensitive information such as your health or medical information. We may also collect payment information, however JSE does not store information like bank account/credit card details.

Collection of your personal information and sensitive information (such as your health or medical information) allows us to:

• Provide the health insurance provider nominated by you with all relevant information for your OHSC;
• Facilitate your accommodation arrangements with third party providers;
• Contact the relevant organizations, authorities or other third parties in relation to your overseas guardianship application;
• Respond to your query and/or direct your query when you contact the GSE 24/7 Helpline
• Contact our agreement institutions or other organizations on your behalf to facilitate visits, career skills training or internship placements;
• Arrange or provide other products and services to you.

 Retention

At JS Education, our vision is to build a global community of connected students from classroom to career. This means we would like to stay in touch for as long as you would like to hear from us, but we will only retain your information as long as is necessary for the purpose it was given to us.

As a guide we will keep your personal information for up to 2 years after commencing your studies or your last activity with us so that we can continue to support you through your journey, unless required to retain it for legal or regulatory purposes.

We will ensure that when personal data is no longer needed for specified purposes, it is securely destroyed or anonymized in accordance with the company data retention schedules and personal data destruction procedures.

In your dealings with us for conferences and events

JSE organises various events and conferences related to international education and spot assessment which may be managed or presented by JSE, whether in our own right, or under contract for another organisation. The information we collect is relevant to your attendance and participation.

In registering for, or participating in, an event we collect your personal details such as name, postal and email addresses, date of birth, contact details, residency status, education qualifications, employment history, occupation, areas of interest and professional memberships.

Collection of your personal information allows us to:

• register you to attend the event;
• provide services to you related to the event (e.g. to list you as a speaker in the program or list you as an exhibitor or sponsor in our exhibitor directory)
• respond to enquiries from you pre and post the event;
• keep you informed about the event you registered for and/or future events
• manage our operations for the event, including the fulfillment of any legal requirements;
• collect customer views on our services with a view to developing new and/or improved services;
• obtain website usage data to monitor our website performance; and

if applicable, process payment for registration or other event-related services or products e.g. accommodation payments/deposits, additional social event tickets, etc.

 

In your dealings with us for international education market research and insights

As part of our commitment to the international education and English language testing sectors, JSE conducts market research to obtain feedback from customers, potential customers and other stakeholders.

The information collected in a research context may be used to improve services, develop new products or services, gauge customer satisfaction, understand decision making behaviours, or to test reaction to products, services or communications.

If you have an existing relationship with JSE we may contact you via phone, SMS, email or any other Instant Messaging like Whatsapp, Viber etc. to invite you to participate in our research. If you are not a customer, you may also be invited to participate in research via social media or similar channels.

We collect personal data from research participants to allow us to provide them an incentive or if they are successful in a prize draw (as per prize draw terms & conditions).

Retention

We do not retain personally identifiable information for the purposes of market research. We may retain contact information we collect for prize draws for up to 6 months, as per prize draw terms and conditions, to allow for a re-draw if required.

 

Other dealings with JSE

Other ways you may deal with JSE include:

• registering your interest in being engaged as a consultant or employee
• registering with a service offered by JSE (e.g. the Graduate Recruitment Service); or
• as a representative of an educational institution.

We will provide specific notice at the point your information is collected. Any unsolicited personal information will be securely destroyed.

How we collect personal information?

We will only collect personal information by lawful and fair means. Personal information may be collected directly from you or your authorized representative, or may be collected from a third party such as a licensee or representative authorized by us to provide services to you. You may supply your personal information to us when communicating with us via our websites, social networks and other online channels, e.g. through your Facebook, Instagram or Twitter identity.

We do not collect personal and sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any sensitive information.

When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.

If you access our websites, we may collect additional personal information about you in the form of your IP address and/or domain name. For more details please see our Website Cookie Policy for further information.

The way in which we use and disclose personal information

We will use or disclose your personal information only for the purposes for which it was collected. We will use or disclose your information for another purpose only if you have consented, or if you would reasonably expect us to do so or as required by law.

We may use your personal information for the purposes of our own direct marketing; however we will ensure you have the ability to opt out of future such communications.

Disclosure to others

We may disclose your personal information to overseas recipients such as education institutions located outside your home country, overseas visa agencies, professional bodies and commercial organizations, or regulatory authorities when you have sought our assistance to apply for study at those institutions or where disclosure is required for verification purposes. As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required.

For events or conferences, we may disclose, with your consent, some of the information that is collected via the online registration form such as your name or your email address to sponsors for marketing purposes.

JSE may hold or transfer the data we collect in or to the following countries (in addition to your home country): Australia, Canada, Denmark, France, Greece, Germany, Ireland, Netherlands, New Zealand, Spain, USA, UK and or any other European countries.

This information is stored and accessed only as required to provide our services to you. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorized access.

The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us providing your personal information to the relevant overseas recipient as mentioned above. JSE takes appropriate steps to ensure there are adequate safeguards in place for the transfer of your personal information including standard protection clauses in our contracts and an JSE Data Transfer agreement.

The steps we take to protect and keep secure the personal information we hold

We take reasonable technical and organizational measures to protect the personal information we hold against interference, loss, unauthorized access, use, modification or disclosure, and other misuse.

The steps we take include:

• Maintenance of computer technology, people and process-based security measures for example firewalls, network security configurations, encryption, use of passwords and other appropriate measures where information is held in electronic form;
• Regular updates to security systems and configurations to protect our systems from malicious activity;
• Restriction of access to data to only those staff that need access to carry out our business activities;
• Training and ensuring that all our employees are required, as a condition of employment, to treat personal information held by us as confidential.
• However, you should be aware that if you submit information to us electronically the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect personal information before it reaches us.

Retention

When the personal information that we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy, unless we are required by law to retain a copy of the personal information or the information is contained in a Commonwealth record.

Your rights

You have the right to seek access to any of your personal information held by us unless there is a valid reason under the Privacy Act or Data Protection Act for us to withhold the information.

What are your rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us to find out more.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
• For more information about our use of your personal data or exercising your rights as outlined above, Please contact us to find out more.

Valid reasons include:

We have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or

Giving access would reveal evaluative information generated within us in connection with a commercially sensitive process.

If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.

Right to erasure

At your request, we will remove all the data we have for you which we are not required legally to retain.

Right to restrict processing

You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are being updated.

Right to withdraw consent

For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by unsubscribing from a message from us, or by contacting complain@jseducation.co.uk.

Right to object

You can object to the processing of your personal data.

Right to not be subject to automated decisions and profiling

None of our processing activities are purely automated and no decisions are made without human intervention. There are instances where we process data to analyze or predict behavior but we will ask you for explicit consent when this processing will involve your personal data.

Right to data portability

If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller.

Making a request

Requests for access or correction to your personal information or other privacy rights described above should be addressed to The GSE Privacy Officer by emailing complain@jseducation.co.uk. All requests will be responded to in writing within a reasonable period of time. As part of this process we will verify the identity of the individual requesting the information prior to providing access or making any changes. If we cannot fulfill your request, we will respond provide you with an explanation.

Making a complaint if you are unhappy about how we have dealt with or are dealing with your personal information

We have procedures in place to deal with your inquiries or complaints.

If you have any questions about our policy or any complaint regarding the treatment of your privacy by us, please contact complain@jseducation.co.uk.

If you feel we have intruded on your privacy or misused your data, you are able to complain.

The contact details are:

 

Our Address:

First Floor, 117A Whitechapel Road,
London. E1 1DT. United Kingdom.
Phone: 0044(0)7725520288
Email: inquiry@jseducation.co.uk

Updates to this Policy

JS Education regularly revises and updates its privacy policy and publishes changes to the policy at our website. From time to time we may update this privacy policy. We encourage you to take the time to review it any time you provide us with personal information.

We aim for there to be no surprises in our dealings with your personal information. If we make significant changes to the policy and we have your email address, we may send you an email informing you of these changes, how they may impact you, and reminding you of your privacy rights.